Shipping Policy

At 403 Custom Cuts, many of our products are customized or made to order. We want you to know what to expect from the time your order is placed until it arrives.

Order Processing & Production Times

Custom and made-to-order products require production time before they are ready to ship.

Our typical production time is 10 business days after your order and any required artwork or design details have been approved.

Production times may vary depending on the product, customization method, order quantity, artwork requirements, and current order volume.

Please note that production time is separate from shipping time. Selecting a faster shipping service does not reduce the time required to produce your order unless a rush production service has been confirmed with us.

If your order requires artwork approval, production may not begin until the necessary artwork, information, and approval have been received.

Shipping Within Canada

We ship orders across Canada from Calgary, Alberta.

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout when available. Shipping rates may vary based on the destination, package size, weight, and selected shipping service.

Estimated carrier delivery times begin after your order has completed production and has been shipped.

Shipping and delivery estimates are not guaranteed unless expressly stated otherwise.

Shipping Carriers

Orders may be shipped using Canada Post or another appropriate shipping provider depending on the destination, package size, and service selected.

When tracking is available, tracking information will be sent to the contact information provided with your order after the shipment has been processed.

Please allow time for the carrier's tracking system to update after receiving your tracking information.

Local Pickup in Calgary

Local pickup is available in Calgary, Alberta, when offered at checkout.

Please wait until you receive confirmation that your order is ready before arriving for pickup. Custom orders still require normal production time unless otherwise arranged.

Pickup instructions will be provided when your order is ready.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered the shipping process.

403 Custom Cuts is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address, refused delivery, or an unclaimed package.

Delivery Estimates & Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including severe weather, carrier disruptions, peak shipping periods, remote destinations, transportation delays, or other unforeseen events.

Carrier delivery estimates are estimates and should not be considered guaranteed arrival dates unless a guaranteed service has specifically been purchased and confirmed.

If you need an order for a specific event or deadline, please contact us before ordering so we can determine whether the requested timeline is reasonably achievable.

Lost or Missing Packages

If your tracking information shows unusual delays or your package appears to be lost, please contact us at 403support@gmail.com.

We will assist with reviewing the shipment information and, where appropriate, contacting the carrier or helping initiate a carrier investigation.

Damaged Shipments

If your order arrives damaged during shipping, please contact us as soon as possible at 403support@gmail.com.

Please include:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping packaging and shipping label

Please retain the product and original packaging while the issue is being reviewed, as they may be required for a carrier claim.

Damage related to product customization or manufacturing should be handled according to our applicable return, refund, or order issue policy.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately. If this occurs, you may receive more than one package or tracking number.

Remote & Rural Deliveries

Orders shipped to remote, rural, northern, or otherwise difficult-to-service Canadian destinations may require additional transit time or shipping charges.

Delivery estimates provided by shipping carriers may also be longer for these locations.

International Shipping

We currently ship within Canada only.

Order Deadlines

If you require your order by a specific date, please contact 403 Custom Cuts before placing your order.

We will do our best to provide a realistic production and shipping estimate, but an estimated arrival date should not be considered guaranteed unless we have expressly confirmed the deadline with you.

We recommend ordering custom products well in advance of events, launches, gifts, team activities, or other time-sensitive requirements.

Questions About Shipping

If you have questions about production times, shipping, local pickup, tracking, or a time-sensitive order, please contact us before placing your order.

403 Custom Cuts
Calgary, Alberta, Canada
Email: [INSERT CONTACT EMAIL]