FAQ - Frequently Asked Questions
Frequently Asked Questions
What does 403 Custom Cuts do?
We create high‑quality custom hats, hoodies, stickers, patches, and apparel for businesses, creators, teams, and events. All customization is done in‑house with fast turnaround and low minimums.
Where are you located?
We’re based in Calgary, Alberta, and ship custom apparel across Canada.
Do you have order minimums?
Most products have low minimums, and some items can be ordered individually. Minimums vary by product type such as embroidery, patched hats, and UV patch printing.
How long does production take?
Typical production time is 7–14 business days depending on the product and order size. Rush options may be available.
What hat brands do you offer?
We carry popular brands like Richardson, Yupoong, Flexfit, and more. The Richardson 168 features a snapback adjustable fit, not a one‑size‑fits‑most design.
Can I order just one custom hat?
Yes — some customization methods allow for single‑item orders. Embroidery and patched hats may require small minimums.
Do you offer patched hats?
Yes. We produce high‑quality patched hats using engraved patches, leather‑style patches, and full‑color UV patches for vibrant, detailed designs.
Can I bring my own apparel to customize?
In most cases, yes — but it depends on the material and customization method. Contact us before bringing items in.
What file types do you accept?
We accept PNG, JPG, SVG, AI, and PDF. Vector files are preferred for the best results.
Can you help me design a logo?
Yes — we offer basic design assistance, logo cleanup, and layout adjustments.
Do you provide mockups before production?
Yes. Every custom order includes a digital mockup for approval before production begins.
How do I place a custom order?
You can order directly through our website or contact us for custom quotes, bulk orders, or special requests.
Do you offer bulk discounts?
Yes — pricing improves with higher quantities. Contact us for a custom quote.
What payment methods do you accept?
We accept major credit cards, debit, and online payment options at checkout.
Do you offer local pickup?
Yes — Calgary customers can pick up orders once they’re ready.
Do you ship across Canada?
Absolutely. We ship nationwide with tracking.
How much is shipping?
Shipping costs depend on weight, size, and location. Rates are calculated at checkout.
Do you accept returns on custom items?
Custom items are non‑returnable unless there is a defect or production error.
What if there’s an issue with my order?
If something isn’t right, contact us within 7 days and we’ll make it right.
How do I care for my custom apparel?
Wash inside out, use cold water, hang dry or tumble low, and avoid ironing directly on prints or patches.
